Data Deletion Instructions
How to request deletion of your Ad Spend Guardian data
Overview
Ad Spend Guardian respects your right to control your personal data. You can request deletion of all data associated with your Shopify store at any time. This page explains the deletion process, what data is removed, and expected timelines.
Automatic Deletion (Recommended)
Uninstall Ad Spend Guardian from Shopify
When you uninstall Ad Spend Guardian from your Shopify store, all your data is automatically deleted within 48 hours.
Steps:
- Log in to your Shopify Admin dashboard
- Navigate to Settings → Apps and sales channels
- Find Ad Spend Guardian in your installed apps list
- Click the Uninstall button
- Confirm the uninstallation when prompted
What happens after uninstallation:
- • Shopify sends us an automatic webhook notification
- • Within 48 hours, all your data is permanently deleted
- • OAuth tokens for Facebook/Google/TikTok are deleted within 48 hours
- • Billing is cancelled immediately upon uninstall
Manual Deletion Request
If you want to delete your data without uninstalling the app, or if you need expedited deletion, you can submit a manual deletion request.
How to Request Manual Deletion:
Send an Email
Email us at [email protected] with the subject line: "Data Deletion Request"
Include Required Information
In your email, please provide:
- • Your Shopify store domain (e.g., yourstore.myshopify.com)
- • The email address associated with your Ad Spend Guardian account
- • Confirmation that you want all data permanently deleted
- • (Optional) Reason for deletion request
Wait for Confirmation
We will process your request within 30 days and send you a confirmation email once deletion is complete.
Example Email Template:
Subject: Data Deletion Request
Hi Ad Spend Guardian Team,
I would like to request deletion of all data associated with my account.
Store Domain: yourstore.myshopify.com
Account Email: [email protected]
Please confirm once deletion is complete.
Thank you
What Data Gets Deleted
When you request data deletion (either via uninstallation or manual request), the following data is permanently removed from our systems:
Shopify Store Data
- • Store information and settings
- • Product catalog and variants
- • Order history and line items
- • Cost and pricing data
Advertising Data
- • Facebook Ads spend history
- • Google Ads spend history
- • TikTok Ads spend history
- • Connected ad account IDs
Authentication & Security
- • OAuth access tokens (encrypted)
- • Session data and cookies
- • Login history and IP addresses
- • Security logs specific to your account
Reports & Exports
- • Generated alert reports
- • Spend history exports
- • Dashboard configurations
- • Saved date range preferences
Data That May Be Retained
Anonymized usage statistics and aggregated metrics may be retained for service improvement purposes. This data cannot be linked back to you or your store and is used solely for analyzing product features and performance.
Deletion Timeline
Uninstallation Method
Timeline: Within 48 hours of uninstalling the app
Confirmation: No email confirmation sent (automatic process)
OAuth Tokens: Deleted within 48 hours of uninstall
Manual Email Request
Timeline: Within 30 days of receiving your request
Confirmation: Email confirmation sent once deletion is complete
Verification: We may contact you to verify account ownership
Backup Removal
Timeline: Up to 48 hours after primary deletion
Details: Encrypted backups are automatically purged from our backup systems
Note: Backups are never restored without your explicit authorization
Shopify GDPR Webhooks (Technical Details)
Ad Spend Guardian complies with Shopify's mandatory GDPR requirements through secure webhook endpoints. When you uninstall the app or request data deletion through Shopify, these webhooks are automatically triggered.
GDPR Webhook Endpoints
customers/data_request
Purpose: Customer data access requests submitted through Shopify
Our Response: Since we do not collect or store any customer personally identifiable information, we have no customer data to provide. Request is logged and acknowledged.
customers/redact
Purpose: Customer data deletion requests submitted through Shopify
Our Response: Since we do not collect or store any customer personally identifiable information, we have no customer data to delete. Request is logged and acknowledged.
shop/redact
Purpose: Complete shop data deletion (triggered by app uninstall or deletion request)
Our Response: All shop data is deleted within 48 hours in a secure database transaction, including:
- All shop information and settings
- All order and product data
- All advertising spend data
- All OAuth tokens (deleted within 48 hours)
- All expenses and custom business data
- All subscription and billing records
Security & Compliance
- • Webhook URL:
https://adspendguardian.com/api/webhooks/shop/redact - • Response time: < 5 seconds (Shopify requirement)
- • Verification: HMAC-SHA256 signature validation
- • Idempotency: Duplicate requests handled safely
Revoking Third-Party Access
In addition to deleting data from Ad Spend Guardian, you may want to revoke Ad Spend Guardian's access to your advertising platforms:
Facebook/Meta Business
- Go to Facebook Business Integrations
- Find "Ad Spend Guardian" in the list of active apps
- Click "Remove" to revoke access
Google Account
- Go to Google Account Permissions
- Find "Ad Spend Guardian" under "Third-party apps with account access"
- Click "Remove Access"
TikTok for Business
- Go to TikTok Privacy Settings
- Navigate to "Apps and websites"
- Find "Ad Spend Guardian" and click "Remove"
Note: Revoking third-party access will prevent Ad Spend Guardian from syncing new ad spend data, but does not delete historical data already stored. To delete historical data, follow the deletion instructions above.
Contact Us
If you have questions about data deletion or need assistance with the process:
For more information about how we handle your data, please review our Privacy Policy.